Refund policy

At Clay Circle™, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Change of Mind Returns

We accept change-of-mind returns within 30 days of delivery.

  • To be eligible for a return, items must be:
  • Unused and in original condition
  • Returned in their original packaging
  • Free from damage, stains, or signs of use
  • Accompanied by proof of purchase

Please note that return shipping costs for change-of-mind returns are the responsibility of the customer.

Damaged or Incorrect Items

We take great care in packaging every ceramic piece. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos of the item received
  • Photos of the packaging and shipping label
  • A brief description of the issue

After review, we may offer one of the following solutions:

  • A replacement item
  • A full refund
  • A partial refund where appropriate
  • Store credit

Items Not Eligible for Return

For hygiene, safety, and product integrity reasons, we cannot accept returns for:

  • Used items
  • Items damaged after delivery due to misuse or improper handling
  • Gift cards
  • Clearance, final sale, or promotional items marked as non-returnable
  • Products returned without prior approval

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow:

  • 2–5 business days for return inspection
  • 5–10 business days for your financial institution to process the refund

Processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for securely packaging returned items to prevent damage during transit.

We strongly recommend using a tracked shipping service, as Clay Circle cannot be responsible for returns lost during shipment.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL) or other applicable consumer protection laws.

If a product has a major fault, is significantly different from its description, or fails to meet consumer guarantees, you may be entitled to a repair, replacement, or refund in accordance with applicable law.

How to Start a Return

To request a return or report an issue with your order, please contact our customer support team:

Contac us

Please include your order number and details of your request so we can assist you as quickly as possible.

Thank you for shopping with Clay Circle™.