Refund policy

Refund & Replacement Policy

At Clay Circle, every ceramic piece is carefully inspected before it leaves our studio and is professionally packaged to help ensure it arrives safely.

Because ceramics are naturally fragile, our return and replacement policy is designed to protect both our customers and the integrity of our handmade products.

Damaged During Shipping

If your order arrives damaged due to shipping, we will gladly provide a replacement or an appropriate solution.

To be eligible, please:

  • Keep all original packaging.
  • Take clear photos of the damaged item and the shipping box/packaging.
  • Contact us within 48 hours of your package being marked as delivered.
  • Include your order number and photos in your email.

Once we verify the damage, we will arrange a replacement or another suitable resolution as quickly as possible.

No Returns or Exchanges for Change of Mind

Due to the fragile nature of ceramic products, we do not accept returns or exchanges for change of mind.

Unlike many other products, handmade ceramics require specialized protective packaging. Once an item has been delivered, we cannot guarantee that it can be safely repackaged and returned without damage during transit.

For this reason, we are unable to accept returns or exchanges simply because:

  • You changed your mind
  • You no longer want the item
  • You ordered the wrong product, color, or quantity
  • The item is no longer needed

This policy helps ensure every customer receives brand-new products that have never been through additional shipping.

Before You Place Your Order

We encourage customers to carefully review:

  • Product descriptions
  • Dimensions
  • Capacity
  • Color and glaze variations
  • Product photos

Because each ceramic piece is handmade, slight variations in color, texture, glaze, and shape are natural characteristics of the craftsmanship and are not considered defects.

If you have any questions before purchasing, please contact us—we're always happy to help you choose the right piece.

Order Issues

If you receive:

  • the wrong item,
  • a defective product,
  • or an item damaged during shipping,

please contact us as soon as possible with your order number and supporting photos. We will review your case and provide an appropriate solution.

Contact Us

If you have any questions regarding this policy or your order, please contact our customer support team.