Frequently Asked Questions

Yes. Our featured porcelain mugs and cup & saucer sets are dishwasher safe, making them easy to enjoy as part of your everyday coffee and tea routine.

For the best long-term finish, we recommend placing pieces securely in the dishwasher and avoiding contact with other hard items during the wash cycle.

Yes. Our featured porcelain mugs and cup & saucer sets are microwave safe.

As with all ceramic tableware, avoid sudden temperature changes, such as moving a very hot piece directly onto a cold or wet surface, to help minimise thermal stress.

For everyday cleaning, wash with warm water and a mild dishwashing detergent using a soft sponge or cloth.

Although our high-density glazed surfaces are designed to resist stains and are easy to clean, gentle care helps preserve the smooth finish and decorative details over time.

Porcelain is durable, but hard objects can still cause surface marks.

To help prevent scratches, avoid dragging ceramics across hard surfaces and take care when stacking cups, saucers or other tableware. When storing multiple pieces, placing a soft protective layer between them can provide extra protection.

Our decorative porcelain pieces use high-temperature decoration techniques, with the artwork protected beneath the glaze. This helps maintain the colour and finish through everyday use.

To preserve the appearance of your ceramics, avoid abrasive cleaners, scouring pads and harsh cleaning chemicals.

Small differences are a natural part of handmade ceramics and should be celebrated rather than considered imperfections.

Handmade ceramics may have subtle variations in colour, texture or brushwork. These details are part of their individual character.

Each Clay Circle piece is made in Jingdezhen, China, and these subtle variations reflect the craftsmanship and individuality of each piece.

Due to the fragile nature of ceramic products, we do not accept returns or exchanges for change of mind, including situations where you no longer want the item, ordered the wrong product, colour or quantity, or no longer need it.

Please contact us as soon as possible with your order number and supporting photos. We will review your case and provide an appropriate solution.

No. As each ceramic piece is handmade, slight variations in colour, texture, glaze and shape are natural characteristics of the craftsmanship and are not considered defects.

Currently, we only offer shipping services to Australia and New Zealand. Our local delivery service allows us to provide a better shopping experience, reliable delivery times, and dedicated customer support for customers in these regions.

We truly appreciate customers from around the world who love our ceramics, and we are working towards expanding our shipping destinations in the future.